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Recognition
J.D. Power and Associates 2008 Call Center Award
Caremark Customer Care Centers Recognized for Customer Satisfaction ExcellenceThe Caremark Customer Care Centers have again been recognized for customer satisfaction excellence by J.D. Power and Associates Certified Call Center Program(SM). This distinction, which the Company has held since 2006, acknowledges Caremark's call center operations as providing "An Outstanding Customer Service Experience."
"We are delighted that J.D. Power and Associates has again certified the Caremark Customer Care Centers for customer service excellence and recognized the extraordinary dedication of our customer care teams in serving our clients and plan participants," said Howard McLure, President of Caremark Pharmacy Services. "It is a testament to Caremark's strong commitment to providing the highest level of service and I want to personally thank our customer care teams and all of our colleagues companywide who support them." Visit the press release to learn more.
J.D. Power and Associates 2007 Retail Pharmacy Satisfaction Award
CVS/pharmacy Ranks Highly among National Chain Pharmacies and Caremark Rx and PharmaCare Lead Mail Order Segment"We're thrilled with the strong showing by CVS/Caremark in the J.D. Power and Associates study," said Tom Ryan, President and CEO of CVS/Caremark Corporation. "The study shows that consumers are making careful evaluations of the services that they receive when they fill prescriptions based on important criteria, such as convenience, availability of medication and interaction with the pharmacist, all areas in which CVS/Caremark scored well."
Caremark Rx ranked highest overall in the mail order segment. PharmaCare, which ranked second overall in the mail order segment, rated highest on competitiveness of pricing and non-pharmacist staff. CVS/pharmacy ranked second among national retail chain pharmacies overall, after Medicine Shoppe, as measured by the six major performance factors used to measure chain pharmacies, including convenience, non-pharmacist staff, medication availability and information, store layout and design, competitiveness of pricing, and pharmacist. CVS/pharmacy ranked second among national chain pharmacies (after Medicine Shoppe) in the pharmacist performance factor, medication availability and information, and non- pharmacist staff. Please note: The study was conducted in the Fall of 2006, prior to the closing of the CVS/Caremark merger. Therefore, results for Caremark Rx, Inc., PharmaCare, and CVS/pharmacy are reported separately. Visit the press release to learn more.